Dashboard Topics.

  • How do I sign up for ChatSupport?

    A valid email address is all that’s needed to sign up for a ChatSupport account. You can alternatively sign up using your Google or Facebook login as well. Learn More

  • How can I embed a chat widget on my website?

    The widget code is a code snippet that can be added to your website’s source code to embed the chat widget to your website. You can either copy or email your widget code found under Widget Settings. Learn More

  • Overview of ChatSupport Widgets

    The ChatSupport widget has three different types of configuration - Chat Widget, Proactive Chat Widget, and Lead Capture Widget. You can add a ChatSupport widget to your website in a few simple steps. Learn More

  • What is Live Visitor Queue in ChatSupport?

    The Visitors section shows you the list of people currently browsing through your website. You can view the page they are on and initiate a chat with them from here. Learn More

  • How can I set up a Lead Capture Widget for my Website?

    Encourage visitors who are interested in your products/services to leave their contact information via ChatSupport’s lead capture widget on your website. Learn More

  • How can I set up a Proactive Chat Widget for my Website?

    A proactive chat widget lets your website visitors connect with your team and chat with them in real-time. Learn More

  • Can I add a team member to ChatSupport?

    You can add as many team members as you want to your ChatSupport. Send an email invite to a team member to join your team from wherever they are. Learn More

  • Can I change the color and avatars in my ChatSupport widget?

    Configure the appearance settings of your ChatSupport widget with just a few clicks and preview the changes in real-time. Learn More

  • Getting Started with Conversations.

    The conversations page is the hub of all your communication in ChatSupport. Search for old chat interactions, collaborate better, and improve chat experience. Learn More

  • How to answer incoming chats?

    ChatSupport will prompt your team to accept an inbound chat after which a team member can start chatting with the visitor. Learn More

  • How do I change my presence status in ChatSupport?

    Change your online presence in ChatSupport and set to I’m Available to start taking chats. Your Availability status will determine if inbound chats will be routed to you or team members. Learn More

  • How can I accept an incoming chat request in ChatSupport?

    Get notified when you have an incoming chat. Click Accept to begin chatting. Click Ignore to Reject the incoming chat request. Learn More

  • How are chats routed in ChatSupport?

    Chats will be routed to the longest waiting agent in the queue and based on their skill levels - Beginner, Intermediate, and Expert.Learn More

  • Add ChatSupport Widget to Multiple Websites

    You can add different ChatSupport widgets to different websites and manage them all in one place. Go to Settings > Manage Widgets > Add New. Learn More

  • Can I assign multiple widgets to an agent?

    Yes, you can assign multiple ChatSupport widgets to an agent so agents will receive chats from more than one widget. Learn More

  • Can I assign and unassign widgets to a team member?

    You can assign and unassign widgets to a team member to moderate chat routing. Only team members with Owner and Admin access can perform this action. Learn More

  • Can I whitelist a domain in ChatSupport?

    You can whitelist a domain URL for the ChatSupport widget to appear on the website. Simply click the +Add to Whitelist link to whitelist more URLs. Learn More

  • I forgot my ChatSupport Password. What should I do?

    No worries. You can reset your ChatSupport password using the forgot password option on the Login page. Learn More

  • Can I delete a Team Member from ChatSupport?

    Yes, you can delete a team member from ChatSupport. You would need to have an Owner or Admin access to delete a team member. Learn More